Frequently Asked Questions
Where do you ship?
We currently ship to countries within the European Union.
How much does shipping cost?
Standard shipping costs €5.99.
How long does delivery take?
Delivery times vary depending on the destination and product. The estimated delivery time is shown during checkout whenever available.
How can I track my order?
Once your order has been shipped, you will receive tracking information by email when tracking is available.
Can I change or cancel my order?
Contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request.
Can I return a product?
Yes. Returns are handled according to our Return & Refund Policy. Please consult the policy for the applicable conditions and instructions.
What should I do if my product arrives damaged or incorrect?
Contact us as soon as possible with your order information and photos of the product. We will review the issue and help you find a solution.
Which payment methods do you accept?
The available payment methods are displayed securely during checkout.
How can I contact BRENWA?
You can contact us through our Contact page.